Customer Service Manager

The Customer Service Manager supports the Administrative Assistant and the Director of Administration in various tasks related to client relations at Duo. This person is also the first point of contact for clients, both in person and over the phone. Additionally, they assist the Workshop department (embroidery and screen printing) with sales and follow-ups.

Main responsibilities:

• Manage various administrative requests: shipping materials, handling calls, processing correspondence, managing mail and invoices

• Prepare quotes and invoices in collaboration with project managers

• Direct clients to the appropriate contacts

• Occasionally assess client needs

• Handle certain follow-ups and sales with clients in the Workshop department (embroidery and screen printing)

• Perform any other related tasks

Job details:

• Fixed-term contract with the possibility of becoming full-time

• Salary based on experience

• Stimulating work environment

• Schedule: 40 hours per week

Interested?

Send your résumé to [email protected] with the subject line:
Customer Service Application