Terms and Conditions

Effective date: September 22, 2023
Last updated: September 20, 2023

Dear visitor, thank you for browsing the Duo Énergie graphique website and for reviewing our Privacy and Cookie Policy (hereinafter referred to as the “Policy”).

By browsing our web pages, you acknowledge that you have read and understood our Policy and agree that your personal information will be handled in accordance with it, where applicable.

What is the purpose of the Privacy and Cookie Policy?

With the development of new communication tools, special attention must be paid to protecting privacy. This is why Duo Énergie graphique is committed to respecting the confidentiality of the personal information it collects.

To ensure this protection, Duo Énergie graphique obtains your consent before collecting, processing, or disclosing any information that may identify you.

How do we obtain your consent?

Before collecting any personal information, Duo Énergie graphique ensures that it obtains your consent. When collecting your personal information, Duo Énergie graphique ensures that it is used only for clearly stated purposes and in compliance with the law.

The personal information we collect, as well as its level of sensitivity, may vary depending on the nature of your interactions with Duo Énergie graphique. This is why we are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to protect your personal data, particularly the information listed below:

Name and contact information

First name, last name, email address, mailing address, phone number, and other information to communicate with you.

Demographic data

Age, gender, country, and preferred language.

Subscriptions

Information related to your subscription to our newsletter.

Browsing

Data related to the use of our website.

Preferences and interests

Likes, interests, etc.

Online orders

First name, last name, email address, mailing address, phone number, and other information necessary to communicate with you. We do not store your payment information on our servers (credit card number and billing address).

Other data

Additional information collected during your browsing.

Why do we process your data?

Duo Énergie graphique uses technologies that collect certain personal information to improve our services and products, as well as to present you with targeted advertisements or content based on your preferences. You may accept or refuse these purposes at any time.

Essential and security cookies

Duo Énergie graphique uses technologies and cookies that are essential for the proper functioning of its website. These cookies cannot be disabled.

Cookies for analytics and user experience optimization

These cookies are not essential to your browsing experience but still play an important role in enhancing it. For example, analyzing the pages you visit helps improve our services.

You can revoke the use of these technologies at any time.

We use:
Google Analytics
Please refer to Google’s Privacy Policy.

Marketing and advertising cookies

Marketing or advertising cookies help us and our partners remember the links and pages you click on. This allows us to better understand your preferences and suggest services or products tailored to your needs.

You can revoke the use of these technologies at any time.

We use:
META
Please refer to META’s Privacy Policy.

Google
Please refer to Google’s Privacy Policy.

Why do we collect your data?

Here is why Duo Énergie graphique collects your personal information.

To provide a service or product

To best meet your needs, Duo Énergie graphique collects your name, email address, and phone number. This information is used strictly for carrying out your project. For billing purposes, we may also request your billing address. This information is never shared with third parties.

To improve our services and products

Some information is collected to improve our services and products, either through surveys or during your browsing. This information is never shared with third parties, except with the partners mentioned above.

To offer services and products tailored to your preferences

Some information is collected based on your interaction with our website. By analyzing this information, we can offer personalized services and products. This information is never shared with third parties, except with the partners mentioned above.

How do we process your data?

Duo Énergie graphique is committed to maintaining a high level of confidentiality by using the latest technological innovations to secure your data. However, since no system offers absolute security, some risk is always present when transmitting personal information over the Internet.

How can you access your data?

At Duo Énergie graphique, we strive to keep your personal information up to date.

You may request access to your personal data at any time by contacting our Privacy Officer. Their contact details are provided at the end of this Policy.

We may require proof of identity to ensure that the request is indeed coming from you.

How long do we retain your data?

Retention periods may vary depending on the data collected. We retain your personal information only as long as necessary to fulfill your needs. For specific cases, you may contact our Privacy Officer.

What security measures are in place?

Personal information is stored in a highly secure environment. Employees of Duo Énergie graphique are required to maintain confidentiality at all times.

Technological measures:
Firewalls, access management, secure servers, passwords on devices and cloud environments.

Physical measures:
Locked filing cabinets.

Organizational measures:
Policies, procedures, training, awareness, and integrity checks.

How do we ensure data confidentiality with partners?

Your personal data may be stored outside your country of residence by third-party providers and may be subject to the laws of those countries.

You can modify your cookie preferences at any time via the consent banner on our website.

Browsers also allow you to block or delete cookies. For more information, visit:

Chrome
https://support.google.com/accounts/answer/32050

Safari
https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox
https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Internet Explorer
https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

Privacy Officer at Duo Énergie graphique

Sonia Fontaine

Address: 4605 Arseneault Avenue, Bécancour (Québec) G9H 1V9
Monday to Thursday: 8 a.m. to 5 p.m.
Friday: 8 a.m. to 12 p.m.

Email: [email protected]
Phone: 819-233-4656
Website: https://duoenergiegraphique.com